How to order from us Printable price lists are available here: Dolmetsch Recorder Products Brochure - Our Printed UK Recorder Price List Early Keyboard Specification and Price List - Our Printed UK Early Keyboard Price List Early String Specification and Price List - Our Printed UK Early Stringed Instruments Price List The Dolmetsch Library Music For Recorders Catalogue - Music now in print You can place your order by post or fax (outside UK: +44 8700 560190; within UK: 08700 560190) using our printable order form. You can order online using our e-order form. You can order by phone (outside UK: +44 1428 643235; within UK: 01428 643235). You can order using our SKYPE VoIP service - our SKYPE name is brianedmundblood. Mioplant Currency Converter - download this desktop utility to find out prices in your own currency! How to order from the US Our US order forwarding agent has retired. You can still order and purchase directly from us, but all transactions will be in £ sterling. Alternatively, a number of US dealers handle our recorders. Contact us for further details. How to order from our Australian agent Orpheus Music stocks and sells our instruments and sheet music from within Australia and processes your order locally in Australian dollars. Click here to go to our Australian agent's site. How to order from our Hungarian agent Velõsy Péter Kristóf is our Hungarian agent. His local telephone number is: 06-30-858-68-13. His SKYPE name is petervelosy. Click here to go to our Hungarian agent's site. How we handle orders placed with us All prices quoted on this site and on our invoices are in £ sterling. To estimate the price in your own local currency use www.xe.com's online currency calculator. If you live outside the European Community (EC) you do not pay VAT. Information about Value Added Tax (VAT) is given below. If, on receipt, an instrument proves unsatisfactory you may return it. On receipt of the returned instrument by us, we will refund the full purchase price. Before you place an order please read all about the Dolmetsch Two Year Guarantee. How to pay for orders placed with us To pay by credit card We accept the following debit/credit cards: American Express, Visa, Mastercard, Delta,Switch, Solo and Euro. Please send us the cardholder's name & address, including the postcode or zipcode (where your statements are sent) We need this information even if the recorders are to be sent to a different address Card type, card number, where relevent the series or issue number (as shown on the card) you must now send us the three digit security code on the back of the card Give us both the 'valid from' (or 'start from') and 'expires end' dates shown on the card Confirm your telephone number or e-mail address should we have to contact you Do not send credit card information by standard e-mail as our server is not secure. Use our secure e-mail service Alternatively credit card information can be most safely transmitted by telephone or fax. telephone from within UK: 01428-643235 telephone from outside UK: +44-1428-643235 fax number from within UK: 08700-560190 fax number from outside UK: +44-8700-560190 To pay by money order or cheque Please send it to our trading address which is also our workshop & shop: Dolmetsch Musical Instruments Unit 1b, The Unicorn Trading Estate Weydown Road Haslemere Surrey UK GU27 1DN The money order/check should be made out in £ sterling drawn on a UK bank. If you send a cheque in your own non-sterling currency please add the equivalent of £20 to the amount you are paying to cover the cost of conversion from your currency into £ sterling. To pay bank to bank by electronic transfer Please make sure that all charges are made to your account: Barclays Bank plc., P.O. Box 58, Farnham, Surrey, UK, GU9 7YH Sort Code: 20-31-06 Account Number: 40331996 Account Name: Dolmetsch Musical Instruments IBAN No. (International Bank Account Number): GB61 BARC 2031 0640 331996 SWIFTBIC: BARCGB22 To pay by Paypal You can settle invoices by using our 'donation' facility below. Click the 'donation' button below and follow the instructions. When settling an invoice using Paypal please enter the invoice number and date in the information box. All about VAT What is VAT? Value Added Tax (VAT) is a sales tax which, in the United Kingdom, is administered by HM Customs & Excise. In the UK, the main VAT rate is charged at 17½%. In the UK, as in all the member states of the European Community (EC), VAT is charged on the supply of goods and services by persons and firms who are taxable. In the case of VAT, taxable means registered to charge VAT. Each EC member state sets its own rate(s) and exemptions. In the UK, some goods and services are liable to VAT but the rate is zero (e.g. books and sheet music). In other cases, goods and services are exempt, in which case VAT is not charged at all (e.g. postage stamps purchased directly from a shop or post office). Please note: If you are liable to VAT and we charge for postage the law states that we are providing a service (we are posting the goods to you) rather than just selling you stamps so VAT must be added to the postal charge. Those who are not charged VAT Persons and firms, taxable in EC countries other than the UK who supply their local VAT registration number. Persons and firms who are resident outside the EC (e.g. in Japan, United States, Canada, Australia). Visitors, normally resident outside the EC, subject to certain restrictions. In this case VAT will not be charged on goods, services or postage. Those who are charged VAT Persons and firms, not taxable but resident in any EC country. Persons and firms taxable in the UK. VAT will be charged on goods, services and postage. VAT and Recorders for use by the Disabled The section describes the rules as they apply to the Gold recorder series and to handmade recorder fitted with the Gold series keywork for use by a qualifying disabled recorder player. To maintain exemption for these products we are unable to sell them to non-qualifying players as to do so would lose them their VAT-exempt status for all users including the disabled. Individuals who qualify for VAT exemption because of their disability can purchase Gold series recorders free of VAT. This exemption is available to U.K. residents and to E.C. residents who can provide suitable proof of their disability (i.e. doctor's letter, certificate of disability). Please note: the disability has to be relevant to the need for a specially modified recorder - there has to be a loss or loss of controlled use of one hand. The exemption is also available to charities who purchase these instruments on behalf of qualifying users. If you have any questions on this point please refer to Group 14 of Schedule 5 to the Value Added Tax Act 1983 where this relief is given. We would like to acknowledge the assistance of the Portsmouth Office of H.M. Customs and Excise in clarifying this matter and for helping us gain exemption for the Gold recorder series.