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How to order from us
How to order from the US
How to order from our Australian agent
How to order from our Hungarian agent
How we handle orders placed with usHow to pay for orders placed with usTo pay by credit card
We accept the following debit/credit cards: American Express, Visa, Mastercard, Delta,Switch, Solo and Euro. Do not send credit card information by standard e-mail as our server is not secure. telephone from within UK: 01428-643235 To pay by money order or cheque Please send it to our trading address which is also our workshop & shop: Dolmetsch Musical Instruments The money order/check should be made out in £ sterling drawn on a UK bank. If you send a cheque in your own non-sterling currency please add the equivalent of £20 to the amount you are paying to cover the cost of conversion from your currency into £ sterling. To pay bank to bank by electronic transfer Please make sure that all charges are made to your account:
To pay by Paypal
You can settle invoices by using our 'donation' facility below.
All about VATWhat is VAT? Value Added Tax (VAT) is a sales tax which, in the United Kingdom, is administered by HM Customs & Excise. In the UK, the main VAT rate is charged at 17½%. In the UK, as in all the member states of the European Community (EC), VAT is charged on the supply of goods and services by persons and firms who are taxable. In the case of VAT, taxable means registered to charge VAT. Each EC member state sets its own rate(s) and exemptions. In the UK, some goods and services are liable to VAT but the rate is zero (e.g. books and sheet music). In other cases, goods and services are exempt, in which case VAT is not charged at all (e.g. postage stamps purchased directly from a shop or post office). Please note: If you are liable to VAT and we charge for postage the law states that we are providing a service (we are posting the goods to you) rather than just selling you stamps so VAT must be added to the postal charge. Those who are not charged VAT Those who are charged VAT VAT and Recorders for use by the Disabled The section describes the rules as they apply to the Gold recorder series and to handmade recorder fitted with the Gold series keywork for use by a qualifying disabled recorder player. To maintain exemption for these products we are unable to sell them to non-qualifying players as to do so would lose them their VAT-exempt status for all users including the disabled. Individuals who qualify for VAT exemption because of their disability can purchase Gold series recorders free of VAT. This exemption is available to U.K. residents and to E.C. residents who can provide suitable proof of their disability (i.e. doctor's letter, certificate of disability). Please note: the disability has to be relevant to the need for a specially modified recorder - there has to be a loss or loss of controlled use of one hand. The exemption is also available to charities who purchase these instruments on behalf of qualifying users. If you have any questions on this point please refer to Group 14 of Schedule 5 to the Value Added Tax Act 1983 where this relief is given. We would like to acknowledge the assistance of the Portsmouth Office of H.M. Customs and Excise in clarifying this matter and for helping us gain exemption for the Gold recorder series. |